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Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
When perceptions exceed expectations then service quality is high. The model of service quality identifies five gaps that may cause customers to experience poor service quality. In this model, gap 5 is the service quality gap and is the only gap that can be directly measured. In other words, the SERVQUAL instrument was specifically designed to ...
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Erikson's stages of psychosocial development, as articulated in the second half of the 20th century by Erik Erikson in collaboration with Joan Erikson, [1] is a comprehensive psychoanalytic theory that identifies a series of eight stages that a healthy developing individual should pass through from infancy to late adulthood.
Erik Erikson and Carl Jung proposed stage theories [2] [3] of human development that encompass the entire life span, and emphasized the potential for positive change very late in life. The concept of adulthood has legal and socio-cultural definitions. The legal definition [4] of an adult is a person
Graves's emergent cyclical levels of existence (E-C theory or ECLET) is a theory of adult human development constructed from experimental data by Union College professor of psychology Clare W. Graves. It produces an open-ended series of levels, [1] and has been used as a basis for Spiral Dynamics [2] and other managerial and philosophical ...
The development methodology was based on several advances that the field of personality assessment was witnessing at the time. Due to the fuzzy nature of constructs (concepts) in psychology, it is very difficult to use criterion-referenced approaches, such as those used in some parts of medicine (e.g. pregnancy tests).
Humanistic psychology in general and self-actualisation in particular helped change our view of human nature from a negative point of view – man is a conditioned or tension reducing organism – to a more positive view in which man is motivated to realize his full potential. This is reflected in Maslow's hierarchy of needs and in his theory ...