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People, process and technology is one commonly used definition, [1] process, organization and technology is another. [2] An organization is a complex system for delivering value. An operating model breaks this system into components, showing how it works. It can help different participants understand the whole.
A simpler framework is used in the literature on Enterprise Architecture. Strategy is converted into capabilities, using a capability map, and each capability is described in terms of "people", process and technology. A target operating model can be a one-page document – the operating model Canvas is an example. [3]
The Workflow Management Coalition, [6] BPM.com [7] and several other sources [8] use the following definition: Business process management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the ...
A business process, business method, or business function is a collection of related, structured activities or tasks performed by people or equipment in which a specific sequence produces a service or product (that serves a particular business goal) for a particular customer or customers. Business processes occur at all organizational levels ...
Enterprise architects oversee many solution architects and business functions. As practitioners of EA, enterprise architects support an organization's strategic vision by acting to align people, process, and technology decisions with actionable goals and objectives that result in quantifiable improvements toward achieving that vision.
Another way to think about a capability is that it is an assembly of people, process and technology for a specific purpose. [4] Capability Management is the active management, over time, of the portfolio of capabilities in a firm – their development and depreciation in conscious response to changes in the business environment.
A small example may illustrate the Business Process Discovery technology that is required today. Automated Business Process Discovery tools capture the required data, and transform it into a structured dataset for the actual diagnosis; A major challenge is the grouping of repetitive actions from the users into meaningful events.
A “business process culture” is a culture that is cross-functional, customer oriented along with process and system thinking. This can be expanded by Davenport’s definition of process orientation as consisting of elements of structure, focus, measurement, ownership and customers (Davenport 1993).