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Once a file has been rejected by the AOL email service as containing a virus, it can’t be sent even if the virus is cleaned by a virus scan on your computer. You’ll need to use another email service to send your file to the intended recipient.
Tips to avoid spyware and malware. Always keep your Microsoft Windows operating system up to date and ensure that the latest security updates are installed using the Windows Update utility. Use antivirus software to protect your computer from viruses and other malware and always keep your antivirus definitions and databases up-to-date.
Scan all your devices – Download a reputable anti-virus program that will scan your devices for malware or computer viruses. They should also be capable of detecting phishing programs or those ...
• You're not receiving any emails. • Your AOL Mail is sending spam to your contacts. • You keep getting bumped offline when you're signed into your account. • You see logins from unexpected locations on your recent activity page. • Your account info or mail settings were changed without your knowledge.
• Don’t download files from unknown sources, either from your email or the web. • Don’t download attachments (pictures, games, electronic greetings) unless it’s from someone you know. If you think you have a virus, we recommend that you immediately use antivirus software to run a scan.
The most commonly reported mechanism of infection involves receiving an email with a Microsoft Word document attachment that contains the code. The document is gibberish, and prompts the user to enable macros to view the document. Enabling macros and opening the document launch the Locky virus. [6]