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PM's Performance Delivery Unit (PMDU) Website. https://citizenportal.gov.pk. The Pakistan Citizen's Portal (PCP) is a Pakistani government agency. It began as a government-owned mobile application for the citizens of Pakistan through which they can lodge their complaints with the government. [1][2]
The Federal Investigation Agency (Urdu: وفاقی تحقیقاتی ایجنسی; reporting name: FIA) is a border control, criminal investigation, counter-intelligence and security agency under the control of the Interior Secretary of Pakistan, tasked with investigative jurisdiction on undertaking operations against terrorism, espionage, federal crimes, smuggling as well as infringement and ...
A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes. Complaint systems in the US have undergone significant innovation especially since ...
National Database and Registration Authority (NADRA) was established on 10 March 2000, by merging Directorate General of Registration Pakistan, a department created under the 1973 Constitution, with the National Database Organisation (NDO), [7][4] an attached department under the Ministry of Interior, Government of Pakistan created for the 1998 ...
The Pakistan Information Commission (PIC) operates as an independent and self-governing entity, established in accordance with Section 18 of the Right of Access to Information Act 2017. Its primary function is to create systems and processes that enable the citizens of Pakistan to exercise their constitutional entitlement to access information ...
The Inter-Services Intelligence (ISI; Urdu: بین الخدماتی استخبارات, romanized: bain-al-xidmātī istixbārāt) is the largest and best-known component of the Pakistani intelligence community. It is responsible for gathering, processing, and analyzing any information from around the world that is deemed relevant to Pakistan ...
Pakistan Post (Urdu: پاکستان ڈاک) is a state enterprise which functions as Pakistan's primary and largest postal operator. [ 1 ] 49,502 employees through a vehicle fleet of 5,000 operate traditional "to the door" service from more than 13,419 post offices across the country, servicing over 50 million people.
Grievance redressal. Grievance Redressal is a management- and governance-related process used commonly in India. While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.