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The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
An operational-level agreement (OLA) defines interdependent relationships in support of a service-level agreement (SLA). [1] The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services.
Instructional scaffolding is the support given to a student by an instructor throughout the learning process. This support is specifically tailored to each student; this instructional approach allows students to experience student-centered learning, which tends to facilitate more efficient learning than teacher-centered learning.
This framework enables the individual setting the goal to have a precise understanding of the expected outcomes, while the evaluator has concrete criteria for assessment. The SMART acronym is linked to Peter Drucker 's management by objectives (MBO) concept, illustrating its foundational role in strategic planning and performance management.
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
The plan should be agreed and approved by at least the project team and its key stakeholders. Many project management processes are mentioned in PMBOK® Guide, but determining which processes need to be used based on the needs of the project which is called Tailoring is part of developing the project management plan. [2]
Results from the California High School Exit Exam (CAHSEE), taken by 10th graders in the 2001-02 school year, are part of high school APIs. English/language arts scores count for 10% and math for 5%. The Golden State Exams provide an opportunity for graduating students to earn a distinction of merit on their high school diploma. To save testing ...
Feedback can also be recorded as a score, such as a percentage, a letter grade, or an achievement level defined by a specific reference. Grades can be based on the teacher's overall impression of the work, but assessment based on explicit criteria is increasingly common. An example of such holistic assessment is a rubric. A typical rubric is a ...