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  2. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.

  3. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Contact-center automation, CCA, the practice of having an integrated system that coordinates contacts between an organization and the public, is designed to reduce the repetitive and tedious parts of a contact center agent's job. Automation prevents this by having pre-recorded audio messages that help customers solve their problems.

  4. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    The customer benefit of AI is the feel for chatting with a live agent through improved speech technologies while giving customers the self-service benefit. [13] AI can learn through interaction to give a personalized service. The exchange the Internet of Things (IoT) facilitates within devices, lets us transfer data when we need it, where we ...

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  6. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    The contact center is a central point from which all customer contacts are managed. Through contact centers, valuable information can be routed to the appropriate people or systems, contacts can be tracked, and data may be gathered. It is generally a part of the company's customer relationship management infrastructure. The majority of large ...

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  8. The 26 Best True Crime Documentaries to Watch on ... - AOL

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    Athlete A is a 2020 documentary that centers around gymnast Maggie Nichols, her family and reporters at The Indianapolis Star who worked to expose sexual abuse committed by sports doctor Larry Nassar.

  9. It’s the most wonderful time of the year - but if you’re worried about how you’ll keep your dog calm this Christmas, then I’m here to help. Parties to plan, presents to buy, decorations to ...