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Centralised Public Grievance Redress and Monitoring System (Hindi: केंद्रीकृत लोक शिकायत निवारण और निगरानी प्रणाली; abbreviated as CPGRAMS) is a centralised system that allows anyone to file complaints against any department of the Central or State Government of India. it is one of the flagship initiatives for ...
The Department of Posts, d/b/a India Post, is an Indian public sector postal system statutory body headquartered in New Delhi, India. It is an organisation under the Ministry of Communications . Generally known as the Post Office, it is the most widely distributed postal system in the world, and India is the country that has the largest number ...
Grievance Redressal is a management- and governance-related process used commonly in India.While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
The Central Base Post Offices are 56 and 99 APO operating out of New Delhi (1 CBPO) and Kolkata (2 CBPO), respectively. 99 APO covers all formations in the eight north-eastern states, West Bengal and the Andaman and Nicobar Islands through its network of nearly 96 FPOs. 56 APO covers the rest of the country through its network of 262 FPOs.
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The service became quickly popular: for UPS the number of packages tracked on the web increased from 600 a day in 1995 [9] to 3.3 million a day in 1999. [10] On-line package tracking became available for all major carrier companies, and was improved by the emergence of websites that offered consolidated tracking for different mail carriers. [11]
The GPO handles most of the city's inbound and outbound mail and parcels. Chennai GPO operates from 8:00 am to 8:30 pm from Monday to Saturday. On Sundays, the GPO functions from 10:00 am to 5:00 pm. Facilities available are speed post, registered post, parcel, insurance, e-billing, and e-posting. Chennai GPO has a 24-hour telegraph office. [1]
An independent auditor measures the express delivery performance of all international EMS operators, and EMS Performance Awards are based on postal operators' performance, including service performance and tracking: gold, silver, or bronze certificate are awarded to EMS Cooperative members depending on their yearly performance. [4]