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Best Buy, in a shift toward AI, laid off Geek Squad field agents, home-theater repair technicians and phone support specialists last week, according to current and former employees. The Richfield ...
Geek Squad, Inc. is a subsidiary of American and Canadian multinational consumer electronics corporation Best Buy, headquartered in Richfield, Minnesota.The subsidiary was originally an independent company founded by "Chief Inspector" Robert Stephens on June 16, 1994, and offers various computer-related services and accessories for residential and commercial clients.
Firedog was launched in August 2006 to provide in-store, in-home, and online computer and home theatre technical support and installation services [87] in competition with other retailers' consumer and business technical services offerings such as Best Buy's Geek Squad and Staples' EasyTech. [88]
Under the Geek Squad brand, Best Buy offers computer repair, warranty service, and accidental service plans. [3] Best Buy provides an online community forum for members, where consumers can discuss product experiences, ask questions, and get answers from other members or retail product experts. [87]
Getty At Best Buy, the Geek Squad technical support people are supposed to help customers. But University of Alabama art student Nicole March claims that the group is more like the Peek Squad. She ...
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