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Positive affectivity is a managerial and organizational behavior tool used to create positive environments in the workplace. Through the use of PA, the manager can induce a positive employee experience and culture. "Since affectivity is related to the employee experiences, we expect the employees with high PA to feel considerable organizational ...
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1][2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers. This includes analysis and decision-making in terms of the expression of emotion ...
Peak–end rule. The peak–end rule is a psychological heuristic in which people judge an experience largely based on how they felt at its peak (i.e., its most intense point) and at its end, rather than based on the total sum or average of every moment of the experience. The effect occurs regardless of whether the experience is pleasant or ...
Concepts. Lists. Psychology portal. v. t. e. Positive psychology is a field of psychological theory and research of optimal human functioning of people, groups, and institutions. [1][2] It studies "positive subjective experience, positive individual traits, and positive institutions... it aims to improve quality of life." [3]
Unconditional positive regard, a concept initially developed by Stanley Standal in 1954, [1] later expanded and popularized by the humanistic psychologist Carl Rogers in 1956, is the basic acceptance and support of a person regardless of what the person says or does, especially in the context of client-centred therapy. [2]
In social psychology, reciprocity is a social norm of responding to a positive action with another positive action, rewarding kind actions. As a social construct, reciprocity means that in response to friendly actions, people are frequently much nicer and much more cooperative than predicted by the self-interest model; conversely, in response to hostile actions they are frequently much more ...