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QuickBooks is an accounting software package developed and marketed by Intuit.First introduced in 1992, QuickBooks products are geared mainly toward small and medium-sized businesses and offer on-premises accounting applications as well as cloud-based versions that accept business payments, manage and pay bills, and payroll functions.
In certain countries, such as Australia, consumer rights dictate that under certain situations consumers have a right to demand a refund. [3] These situations include sales that relied on false or misleading claims, defective goods, and undisclosed conditions of sale. There are various reasons why customers may wish to return merchandise.
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Louis Rossmann covered Purism in two videos: the first described one customer's refund request experience and Rossmann's disdain for Purism's behavior; [16] the second described an impassioned email addressed to Rossmann from a former Purism associate, describing the situation from their perspective with the goal of removing the critical video ...
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
In 2008, Intuit raised the price of TurboTax for desktop customers by $15 and included a free e-filing for the first return prepared. [19] The company's new "Pay Per Return" policy was criticized for adding a $9.95 fee to print or e-file each additional return after the first, including returns prepared for members of the same household.