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Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
Columbia Business Law Review (CBLR) is a law journal published by students at Columbia Law School. It is the second most-cited student-edited business law journal and the sixth most-cited business law journal. CBLR publishes three issues each year and includes leading articles in business law and student-written notes. Every year, the third ...
When perceptions exceed expectations then service quality is high. The model of service quality identifies five gaps that may cause customers to experience poor service quality. In this model, gap 5 is the service quality gap and is the only gap that can be directly measured. In other words, the SERVQUAL instrument was specifically designed to ...
Commercial law (or business law), [1] which is also known by other names such as mercantile law or trade law depending on jurisdiction; is the body of law that applies to the rights, relations, and conduct of persons and organizations engaged in commercial and business activities.
Business law consists of many different areas of law, including: contracts, the law of corporations and other business organizations, securities law, intellectual property, antitrust, secured transactions, commercial paper, income tax, pensions and benefits, trusts and estates, immigration law, labor law, employment law, and bankruptcy. It is a ...
A thesaurus (pl.: thesauri or thesauruses), sometimes called a synonym dictionary or dictionary of synonyms, is a reference work which arranges words by their meanings (or in simpler terms, a book where one can find different words with similar meanings to other words), [1] [2] sometimes as a hierarchy of broader and narrower terms, sometimes simply as lists of synonyms and antonyms.
Quality Control is the ongoing effort to maintain the integrity of a process to maintain the reliability of achieving an outcome. Quality Assurance is the planned or systematic actions necessary to provide enough confidence that a product or service will satisfy the given requirements.
Landmark Cases in Family Law; Landmark Cases in the Law of Contract; Landmark Cases in the Law of Restitution; Landmark Cases in the Law of Tort; Law book; The Law of Nations; The Laws of Australia; The Laws of New Zealand; Learning the Law; Legal Positivism (book) Législation ottomane; Legislative Methods and Forms; Liber Horn; Lions in the ...