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2. Issue tracking system - Wikipedia

   en.wikipedia.org/wiki/Issue_tracking_system

   An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...

3. Comparison of issue-tracking systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_issue...

   Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.

4. Request Tracker - Wikipedia

   en.wikipedia.org/wiki/Request_Tracker

   An individual RT ticket in Request Tracker 5. Organizations of all sizes use Request Tracker to track and manage workflows, customer requests, and internal project tasks of all sorts. Among other things, RT offers custom ticket lifecycles, seamless email integration, configurable automation, and detailed permissions and roles.

5. Comparison of help desk issue tracking software - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_help_desk...

   Spiceworks IT Software Proprietary; free for use Ruby: sqlite: 2006 Supportworks: Hornbill Systems Proprietary Visual C++ and PHP: Microsoft SQL Server, MySQL, Oracle, Sybase: 1994 SysAid: SysAid Technologies Proprietary Java, C#: MySQL, Derby, Oracle, Microsoft SQL Server: 2002 Tracker: Automation Centre Proprietary Groupware, requires Lotus ...

6. Jira (software) - Wikipedia

   en.wikipedia.org/wiki/Jira_(software)

   Jira (/ ˈ dʒ iː r ə / JEE-rə) [4] is a software product developed by Atlassian that allows bug tracking, issue tracking and agile project management.Jira is used by a large number of clients and users globally for project, time, requirements, task, bug, change, code, test, release, sprint management.

7. OTRS - Wikipedia

   en.wikipedia.org/wiki/OTRS

   OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...