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The speech recognition-based Amtrak system using recordings of Julie's voice as an automated reservation agent was premiered in April 2001.Soon garnered a caller approval rating of over 90% while saving the railway system an estimated more than $13 million. [1]
The Amtrak Police Department (APD) is a federal railroad police department of Amtrak (also known as the National Railroad Passenger Corporation), the government-owned passenger train system in the United States. [1]
The National Railroad Passenger Corporation, doing business as Amtrak (/ ˈ æ m t r æ k /; reporting marks AMTK, AMTZ), is the national passenger railroad company of the United States. It operates inter-city rail service in 46 of the 48 contiguous U.S. states and three Canadian provinces. Amtrak is a portmanteau of the words America and track.
Amtrak's Arrow Reservation System is used nationally in the United States by Amtrak employees to take reservations, check train status, and monitor Amtrak equipment throughout the 30,000 miles (48,000 km) of the Amtrak network. Arrow was created to make Amtrak's reservation taking more simple. It went online November 1, 1981. [1]
Budget cuts in 2018 eliminated staffing of the station by an Amtrak station agent. [5] Staffing of the station was reinstated in October 2020. [6] Tickets to and from Charleston must be purchased in advance or from the ticket agent, as there are no Quik-Trak kiosks available. The station also provides checked baggage service. [7]
The station's red-and-white "candy cane" paint job makes it unique among other Amtrak stations. Since the late 1980s/early 1990s, Amtrak passengers have used the adjacent covered platform. [ 2 ] No Amtrak agent or station services (ticketing, checked baggage, etc.) are available at this station, not even a Quik-Trak kiosk; all tickets must be ...