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Discourse of renewal is a theory in crisis communication that seeks to establish and emphasize "learning from the crisis, ethical communication, communication that is prospective in nature, and effective organizational rhetoric.” [1]
Short title: Crisis and Emergency Risk Communication (Manual): Second Edition; Author: Office of Public Health Preparedness and Response; Division of Emergency Operations, U.S. Department of Health and Human Services
Existing research shows with a focus on the interplay between reputation and crisis response strategies businesses can have effective crisis communication. Several key factors that can affect the effectiveness of crisis communication include the timing and type of response, the credibly of the source, and the nature of the crisis.
Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders. [1] The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s.
Situational Crisis Communication Theory (SCCT,), is a theory in the field of crisis communication. It suggests that crisis managers should match strategic crisis responses to the level of crisis responsibility and reputational threat posed by a crisis. [1] SCCT was proposed by W. Timothy Coombs in 2007.
Image restoration theory can be applied as an approach for understanding both personal and organizational crisis situations. It is a component of crisis communication, which is a sub-specialty of public relations. Its purpose is to protect an individual, company, or organization facing a public challenge to its reputation.
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