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411 is a telephone number for local directory assistance in Canada and the United States. Until the early 1980s, 411 – and the related 113 number – were free to call in most jurisdictions. In the United States, the service is commonly known as "information", [ 1 ] although its official name is "directory assistance".
Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
In the North American Numbering Plan (covering Canada, the United States, and parts of the Caribbean), directory assistance may be contacted by dialing 411 (one of the N11 codes). To get a listing in a remote or non-local area code , directory assistance is available at 1- area code -555-1212.
These dialing codes provide access to special local services, such as 911 for emergency services, which is a facility mandated by law in the United States. The (FCC) in CC Docket 92-105, specified how the N11 codes of 211, 311, 511, 711 and 811 codes would be used for various types of public information under NANP.
United States: North 1 011 1 Several NANP areas; see Telephone numbers in the United States. United States Virgin Islands: Caribbean 1-340: 011 1 Uruguay: South 598: 00 No National Call Prefix needed since 29 August 2010 according to the new numbering plan. All geographical numbers have 8 digits. Venezuela: South 58: 00 0
Toll-free telephone numbers in the North American Numbering Plan have the area code prefix 800, 833, 844, 855, 866, 877, and 888.Additionally, area codes 822, 880 through 887, and 889 are reserved for toll-free use in the future.