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The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships. OLA is sometimes expanded to other phrases but they all have the same meaning: organizational-level agreement; operating-level agreement; operations-level agreement. OLA is not a substitute for an SLA.
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
Telecommunications equipment (also telecoms equipment or communications equipment) is a type of hardware which is used for the purposes of telecommunications.Since the 1990s the boundary between telecoms equipment and IT hardware has become blurred as a result of the growth of the internet and its increasing role in the transfer of telecoms data.
A radio access network (RAN) [1] is part of a mobile telecommunication system implementing a radio access technology (RAT). Conceptually, it resides between a device such as a mobile phone, a computer, or any remotely controlled machine and provides connection with its core network (CN).
The distinction can be arbitrary between a computer bus, often closer in space, and larger telecommunications networks. Many device interfaces or protocols (e.g., SATA, USB, SAS, PCIe) are used both inside many-device boxes, such as a PC, and one-device-boxes, such as a hard drive enclosure. Accordingly, this page lists both the internal ribbon ...
In telecommunications, an interface standard is a standard that describes one or more functional characteristics (such as code conversion, line assignments, or protocol compliance) or physical characteristics (such as electrical, mechanical, or optical characteristics) necessary to allow the exchange of information between two or more (usually different) systems or pieces of equipment.
In the context of telecommunications, a terminal is a device which ends a telecommunications link and is the point at which a signal enters or leaves a network. Examples of terminal equipment include telephones, fax machines, computer terminals, printers and workstations.