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A voicemail system (also known as voice message or voice bank) is a computer-based system that allows callers to leave a recorded message when the recipient has been unable or unwilling to answer the phone. Calls may be diverted to voicemail manually or automatically.
Voice messaging (or voicemail or VM) technology has existed since the late 1970s; in the early 1980s companies provided voice-prompting systems that allowed callers to reach (route the call) to an intended party, not necessarily to leave a message. [1] Automated attendant systems are also referred to as automated menu systems and much early ...
Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony , IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...
These systems allowed for quite elaborate voice box systems, navigated via dual-tone multi-frequency signaling, allowing a computer on a (single) telephony line to sound like a professional telephony system with hierarchical fax and message boxes with an automatic call distributor, where a caller might deposit his messages, leave his faxes ...
The prerecorded message is commonly referred to as the "press one" method. The dialer or voice broadcasting system calls the consumer, plays a marketing message, and then asks the recipient to press a number on their keypad (e.g., "1") to receive more information or to connect with a live agent.
This is a comparison of voice over IP (VoIP) software that examines applications and systems used for conducting voice and multimedia communications across Internet Protocol (IP) networks. VoIP technology has transformed telecommunications by offering alternatives to traditional telephony systems while providing enhanced features and cost savings.
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