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Image credits: Tiberius_Jim If there’s anyone that knows all about customer service, it’s Shep Hyken.He’s done endless amounts of research, written best-selling books, trained people, and ...
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Brian L. Roberts. Comcast is described as a family business. [19] Brian L. Roberts, its chairman and CEO, is the son of founder Ralph J. Roberts (1920–2015). Roberts owns or controls about 1% of all Comcast shares but all of the Class B supervoting shares, giving him an "undilutable 33% voting power over the company". [20]
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