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Boost Mobile customers reported that they were unable to contact customer service, cancel their subscription, or make payments. The outage affected customers across the U.S. [ 27 ] [ 28 ] Service outages lasted for more than a month, with customers reporting wait times for customer service stretching to more than 14 hours. [ 29 ]
1. Sign in to your My Account page. 2. Click My Wallet. 3. Click Payment Methods. 4. Click Add Credit or Debit Card. 5. Enter the required info. 6. Click Submit.
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Accepted payment methods. Credit or debit cards. American Express; Visa (credit or debit) Discover (credit or debit) MasterCard (credit or debit) PayPal (for most online purchases) Direct debit is no longer available for active accounts, however, it can be used to pay past due balances, with a $7 fee. Entering your payment info
In May 2022, Boost began rolling out 5G service access to all customers with a compatible service and device. [10] In February 2024, Boost began provisioning eSIMs through their mobile applications. [11] eSIMs were made available for both existing and new Boost Mobile services on iOS and Android smartphones that support eSIM functionality.
Mobile virtual network operators (MVNOs) in the United States lease wireless telephone and data service from the four major cellular carriers in the country—AT&T Mobility, Boost Mobile, T-Mobile US, and Verizon—and offer various levels of free and/or paid talk, text and data services to their customers.
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