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[1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3] Qualifications include good communication, problem-solving, and computer skills. [1]
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Real-time online customer service applications [7] July 2006: Proficient Systems: Provider of hosted proactive, revenue generating on-site chat solutions [8] October 2007: Kasamba Inc. Online provider of chat-based experts [9] April 2010: NuConomy: Web analytics and optimization platform [10] May 2012: Amadesa