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2. Ringless voicemail - Wikipedia

   en.wikipedia.org/wiki/Ringless_voicemail

   Direct to Voice Mail follows the same regulation as voice calls and texting. United States courts have ruled times that voicemail is subject to the Telephone Consumer Protection Act the same as a regular telephone call, and text messages [ 5 ] which has the effect of making voicemail drops that contain an unsolicited advertisement or debt ...

3. Robocalls, ringless voicemails and AI: Real estate enters the ...

   www.aol.com/news/robocalls-ringless-voicemails...

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4. Automatic call distributor - Wikipedia

   en.wikipedia.org/wiki/Automatic_call_distributor

   An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...

5. Voicemail - Wikipedia

   en.wikipedia.org/wiki/Voicemail

   The tech team in Voicemail Svenska AB was granted the right to port the Voicemail from PDP systems to their own PC-board solution, which become known as the MiniVoice, later become ESSELTE VOICE AB. The VMA invited service providers, vendors and consultants to attend semi-annual conferences that included presentations, discussions and reporting ...

6. Telemarketing - Wikipedia

   en.wikipedia.org/wiki/Telemarketing

   Telemarketing. Telemarketing (sometimes known as inside sales, [1] or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products, subscriptions or services, either over the phone or through a subsequent face to face or web conferencing appointment scheduled during the call.

7. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   IVR became vital for call centers deploying universal queuing and routing solutions and acted as an agent which collected customer data to enable intelligent routing decisions. With improvements in technology, systems could use speaker-independent voice recognition [ 4 ] of a limited vocabulary instead of requiring the person to use DTMF signaling.