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(Reuters) -Delta Air Lines was sued by passengers who complained that the carrier refused to offer full refunds after delaying or canceling their flights in the wake of last month's massive ...
A class action lawsuit has been filed against Delta Air Lines, alleging that the company refused to issue refunds after a global tech outage caused thousands of flight cancellations. The lawsuit ...
Another key point: "Delta is permitting customers with Delta travel booked from July 19-28 who no longer wish to travel to cancel and request a refund of the unflown portion of their trip ...
In August 2024, passengers left stranded and refused refunds by Delta filed suit seeking class action status. [39] The lawsuit alleged that "Delta’s failure to recover from the CrowdStrike outage left passengers stranded in airports across the country and the world and, in many cases, thousands of miles from home" with "disastrous" impact. [39]
With many networks, including the UK and French systems, a contrast is offered between advance-purchase tickets, which do guarantee a (specific) seat and are therefore often non-refundable, and "walk-on" tickets purchased on the day of travel, which do not; these passengers may be forced to stand or take a tip-up seat in a vestibule.
While it is not clear if carriers should refund users regarding navigation taxes (related to the airline operation and to the governments, which do not appear on a ticket), other expenses, like security, air passenger duty, and noise/environmental can all be refunded, as these all relate to the passenger's use of any particular airport to depart/arrive on any particular flight.