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One-stop shops are an element of New Public Management with a focus on improving the delivery of government services to citizens. [3] Drawing on observed successes in the private sector's model for delivering consumer-centric service to enhance customer satisfaction, government entities employ this model of one-stop shop to help give citizens the feeling that they are able to easily access ...
GOV.UK Verify was an identity assurance system developed by the British Government Digital Service (GDS) which was in operation between May 2016 and April 2023. The system was intended to provide a single trusted login across all British government digital services, verifying the user's identity in 15 minutes. [ 1 ]
gov.uk (styled on the site as GOV.UK) is a United Kingdom public sector information website, created by the Government Digital Service to provide a single point of access to HM Government services. The site launched as a beta on 31 January 2012, [ 1 ] [ 2 ] following on from the AlphaGov project.
The Government Gateway is an IT system developed to allow applicants to register for online services provided by the UK Government, such as obtaining a driving licence and HMRC self-assessment. [1] This replaced the old system of paper submissions.
The original Government as a Platform products have been joined by new ones and are collectively known as Digital Service Platforms. These include GOV.UK Pay, [20] [21] GOV.UK Notify, [22] [23] GOV.UK Forms, [24] the Design System, GOV.UK Frontend and the UK Emergency Alerts system.
Until 2019, Customs Handling of Import & Export Freight (CHIEF) is the computer system of the United Kingdom's revenue and customs services, HMRC, used for managing the declaration and movement of goods into and out of the United Kingdom and allowing UK traders to communicate with counterpart customs systems in the other member states of the European Union.