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A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [12] There is also economic benefit to the firm.
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TracFone Wireless, Inc. (TFWI) is an American wireless prepaid service provider.It is a mobile virtual network operator offering prepaid and no-contract services on the Verizon network under multiple brands, including TracFone, Straight Talk Wireless, Total Wireless, Simple Mobile, SafeLink Wireless, and Walmart Family Mobile in partnership with Walmart.
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Learn about all the AOL plans designed to keep you and your data protected. We offer mobile and data security, premium technical support, and protection from identity theft, viruses, malware and other online threats. MyBenefits · Apr 11, 2024
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The gamification of customer service environments includes providing elements found in games like rewards and bonus points to customer service representatives as a method of feedback for a job well done. [46] Gamification tools can motivate agents by tapping into their desire for rewards, recognition, achievements, and competition. [47]