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Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
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Xfinity Voice (formerly Comcast Digital Voice) is a Voice Over IP cable telephony service that was launched in 2005 in some markets, [75] and to all of Comcast's markets in 2006. Comcast's older service, Comcast Digital Phone, continued to offer service for a brief period, until Comcast shut it down around in late 2007. [76]
Comcast has made efforts to improve customer satisfaction, including the Comcast Cares Digital Team. The Comcast Cares Digital Team began when then Customer Service Manager Frank Eliason decided Twitter would be an ideal way to communicate with customers. [10] In 2010, @ComcastBonnie won the Customer Service category at the 2010 Shorty Awards.
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With over 32 million customers in 41 states as of 2022, [5] [1] it is the largest cable operator in the United States by subscribers, [6] just ahead of Comcast, and the largest pay TV operator ahead of Comcast and AT&T. [7] Charter is the fifth-largest telephone provider based on number of residential lines.
Comcast Spectacor is the principal owner of Spectra (formerly Global Spectrum, Ovations and Paciolan). Globally, Spectra serves 300-plus clients at more than 400 properties including public assembly facilities throughout the United States and Canada, such as arenas, civic and convention centers, stadiums, university convocation center, trade and exposition centers, community ice rinks and ...