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Emotion work is understood as the art of trying to change in degree or quality an emotion or feeling. [1]Emotion work may be defined as the management of one's own feelings, or work done in an effort to maintain a relationship; [2] there is dispute as to whether emotion work is only work done regulating one’s own emotion, or extends to performing the emotional work for others.
Emotional labor. Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1][2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers. This includes analysis and decision-making in terms of the ...
Emotional intelligence (EI), also known as Emotional Quotient (EQ), is the ability to perceive, use, understand, manage, and handle emotions.High emotional intelligence includes emotional recognition of emotions of the self and others, using emotional information to guide thinking and behavior, discerning between and labeling of different feelings, and adjusting emotions to adapt to environments.
Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. "Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society". [ 1 ] ".
Emotional competence refers to an important set of personal and social skills for identifying, interpreting, and constructively responding to emotions in oneself and others. The term implies ease in getting along with others and determines one's ability to lead and express effectively and successfully. Psychologists define emotional competence ...
Emotions are physical and mental states brought on by neurophysiological changes, variously associated with thoughts, feelings, behavioral responses, and a degree of pleasure or displeasure. [1][2][3][4] There is no scientific consensus on a definition. [5][6] Emotions are often intertwined with mood, temperament, personality, disposition, or ...
The self-regulation of emotion or emotion regulation is the ability to respond to the ongoing demands of experience with the range of emotions in a manner that is socially tolerable and sufficiently flexible to permit spontaneous reactions as well as the ability to delay spontaneous reactions as needed. [1] It can also be defined as extrinsic ...
Affective labor. Affective labor is work carried out that is intended to produce or modify emotional experiences in people. This is in contrast to emotional labor, which is intended to produce or modify one's own emotional experiences. Coming out of Autonomist feminist critiques of marginalized and so-called "invisible" labor, it has been the ...