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The legislation was brought in due to the previous confusion surrounding service call charges, with the intention of making things simpler for the caller. The system also made Freephone numbers free to call from mobile phones, just as they are from landlines. [2] UK Calling was the biggest change to UK telephone calls for over a decade. [3]
Free to call from landline, and was up to 40p per minute from mobile, until July 2015 when calls to 080 numbers from mobiles became free. Calls to certain charity and similar services were always free from most mobiles. 0808 9xx xxxx numbers are used by freephone internet services. 0800 xxx xxxx; 0808 xxx xxxx
Call Routing. Calls can be flexibly redirected to virtually any destination. For example, calls could be answered in different call centres depending on where the caller is located or the time of day. [3] Ease of Communication. Organisations covering multiple locations can advertise a single national phone number rather than having to publicise ...
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999 is the official emergency number for the United Kingdom, but calls are also accepted on the European Union emergency number, 112. All calls are answered by 999 operators, and are always free. [2] Approximately 35 million 999/112 calls are made in the UK each year, with 74% from mobiles and 26% from landlines in 2022. [3]
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