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A typical Web callback form. Web callback is a technology where a person can enter his or her telephone number in a form on a web site. The company who owns that Web site will then receive the Web callback request and a call center agent will call the person who made the request back on the number they entered.
Heavy use is typically made of concept sets, which are lists of words sharing a meaning. ChatScript contains some 2000 predefined concepts and scripters can easily write their own. Output of a rule intermixes literal words to be sent to the user along with common C-style programming code. Rules are bundled into collections called topics.
In assembly, C, C++, Pascal, Modula2 and other languages, a callback function is stored internally as a function pointer. Using the same storage allows different languages to directly share callbacks without a design-time or runtime interoperability layer. For example, the Windows API is accessible via multiple languages, compilers and assemblers.
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
IRC scripts are a way of shortening commands and responding automatically to certain events while connected to an IRC network.There are many different scripting languages for different types of IRC clients: ircII, BitchX, HexChat, mIRC, Visual IRC, Bersirc, and others have their own scripting languages, many of which share common features and syntax and therefore are easily portable from one ...
An IVR can play announcements and request an input from the caller. This information can be used to profile the caller and used by an ACD to route the call to an agent with a particular skill set. Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller. Information can be obtained from ...
Web browsers and web servers are examples of processes that communicate by message-passing. A URL is an example of referencing a resource without exposing process internals. A subroutine call or method invocation will not exit until the invoked computation has terminated. Asynchronous message-passing, by contrast, can result in a response ...
A message center or “message desk” was a centralized, manual answering service inside a company staffed by a few people, usually women, answering everyone's phones. Extensions that were busy or rang “no answer” would forward to the message center onto a device called a “call director”.