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In natural predictive dialing, the call automation [sometimes called Call Progress Analysis (CPA)] can work before, during, or after a caller has interfered with a call. [2] This interweaving of automation and human agents provides productivity increase and works to eliminate the unnatural effect that many call automation technologies have on ...
Call-progress tone. In telephony, call progress tones are audible tones that provide an indication of the status of a telephone call to the user. The tones are generated by a central office or a private branch exchange (PBX) to the calling party. Telecommunication equipment such as fax machines and modems are designed to recognize certain tones ...
Founded in 1887 as the American Association of Public Accountants (AAPA), the organization sets ethical standards and U.S. auditing standards. It also develops and grades the Uniform CPA Examination. AICPA is headquartered in Durham, North Carolina, and maintains additional offices in New York City, Washington, D.C., and Ewing, New Jersey.
The critical path method (CPM), or critical path analysis (CPA), is an algorithm for scheduling a set of project activities. [1] A critical path is determined by identifying the longest stretch of dependent activities and measuring the time [2] required to complete them from start to finish. It is commonly used in conjunction with the program ...
Call progress (CPG) — Contains additional information about the progress of a call. Normally sent after the ACM when the status of the call changes from that reported in the ACM. Answer message (ANM) — Sent when the subscriber picks up the phone, a resource is connected or answer supervision is returned by an interworking point.
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Certified Public Accountant (CPA) is the title of qualified accountants in numerous countries in the English-speaking world. It is generally equivalent to the title of chartered accountant in other English-speaking countries. In the United States, the CPA is a license to provide accounting services to the public.
The progress indicators include whether a call is answered or remains unanswered, and when a call is answered, which party disconnects first. These call progress states are important as Telephony systems need to know when the call was attempted, answered, and cleared , hence the term Answer and Disconnect Supervision.