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The operation obtained Huawei's customer list and internal training documents. In addition, the company's central email archive was accessed, including messages from founder Ren Zhengfei and chairwoman Sun Yafang. So much data was gathered that "we don't know what to do with it", according to one document.
Customer data management (CDM) is the ways in which businesses keep track of their customer information and survey their customer base in order to obtain feedback. CDM includes a range of software or cloud computing applications designed to give large organizations rapid and efficient access to customer data .
Huawei Mobile Services (HMS) is a collection of proprietary services and high level application programming interfaces (APIs) developed by Huawei Technologies Co., Ltd. Its hub known as HMS Core serves as a toolkit for app development on Huawei devices.
Customer Interaction Management (CIM) refers to a type of Enterprise Software Application which is responsible for managing the interaction between an organisation and its customers. [1] Normally, a CIM application will be deployed in a contact centre and used by the agents while communicating with clients customers of the organisation.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
Huawei AppGallery is a package manager and application distribution platform, or marketplace 'app store', developed by Huawei Technologies Co., Ltd. It serves as the official app store for the devices running on Huawei HarmonyOS , and is also available for Huawei EMUI and Microsoft Windows via the Mobile Engine emulator.
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