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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Complaints against US airlines rose by nearly 29 percent in 2023, but not all carriers came in for the same level of passenger discontent. The three airlines with the highest ratio of complaints ...
A new report has determined which U.S. airlines have the most customer complaints, and the airline at the top of the list is a small carrier you might not have heard of. "CBS This Morning" has ...
American Airlines said in a statement the company is committed to supporting passengers with disabilities, and is working to improve their experience. The company said claims for mishandled ...
US Airways was the leader in service complaints with 4.4 complaints per 100,000 customers. The US Airways rate of customer complaints was 7.5 times the rate of JetBlue (0.59 complaints per 100,000 customers) and 11 times the rate of Southwest Airlines (0.4 complaints per 100,000 customers). [58]
Delta Airlines Inc. case may serve as an example of how legal action can impact the airline industry's advertising practices, regulatory landscape, and consumer awareness concerning carbon neutrality if this case continues in court, either way it goes. Airlines may need to adapt to a changing environment where the accuracy of their ...
Topping the complaint list were cell-phone companies, with 38,420 complaints, up 41% over 2010. After that, the list includes (in order of number of gripes): new-car dealers
This is an accepted version of this page This is the latest accepted revision, reviewed on 16 February 2025. UK-based consultancy, running an airline and airport review and ranking site Skytrax Formerly Inflight Research Services Company type Private Founded 1989 ; 36 years ago (1989) Headquarters London, United Kingdom Area served Worldwide Key people Edward Plaisted (CEO) Website ...