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An end-user license agreement or EULA (/ ˈ j uː l ə /) is a legal contract between a software supplier and a customer or end-user. The practice of selling licenses to rather than copies of software predates the recognition of software copyright , which has been recognized since the 1970s in the United States.
Source code escrow agreements provide for the following: They specify the subject and scope of the escrow. This is generally the source code of a specific software, accompanied by everything that the licensee requires to independently maintain the software, such as documentation, software tools or specialized hardware. [3]
Service-level agreements are often used for enterprise software and guarantee a level of service, such as software performance or time to respond to issue raised by the customer. Many stipulate financial penalties if the service falls short of the agreed standard. [ 39 ]
Shrinkwrap contracts or shrinkwrap licenses are boilerplate contracts packaged with products; use of the product is deemed acceptance of the contract. Web-wrap, click-wrap and browse-wrap are related terms which refer to license agreements in software which is downloaded or used over the internet.
KDE uses Free Software Foundation Europe's Fiduciary Licence Agreement [50] of which (FLA-1.2) states in section 3.3: FSFE shall only exercise the granted rights and licences in accordance with the principles of Free Software as defined by the Free Software Foundations.
Among 260 mass market consumer software license agreements in 2010: [5] 91% disclaimed warranties of merchantability or fitness for purpose or said it was "As is" 92% disclaimed consequential, incidental, special or foreseeable damages; 69% did not warrant the software was free of defects or would work as described in the manual