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Choice Hotels International is the parent company of a number of hotel brands split among various market segments, in addition to a vacation rentals brand. As of the third quarter 2023, Choice Hotels franchised nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories.
To make things worse, you have to wait hours until your provider's support is available, and even then, all you get is a chat feature when you need to speak to a live person.
Hotels.com was established in 1991 by David Litman and Robert Diener as the Hotel Reservations Network (HRN), providing hotel booking via a toll-free phone number in the United States. [2] In 2001, the company was acquired by USA Networks Inc (USAI) which also acquired a controlling interest in Expedia, an online travel booking company.
Real-time online customer service applications [7] July 2006: Proficient Systems: Provider of hosted proactive, revenue generating on-site chat solutions [8] October 2007: Kasamba Inc. Online provider of chat-based experts [9] April 2010: NuConomy: Web analytics and optimization platform [10] May 2012: Amadesa