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Roughly 95% of complaints are resolved by this point. The remainder head to mediation or arbitration.) Topping the complaint list were cell-phone companies, with 38,420 complaints, up 41% over 2010.
LendingClub Corporation is an American financial services company headquartered in San Francisco, California. [6] It was the first peer-to-peer lender to register its offerings as securities with the Securities and Exchange Commission (SEC), and to offer loan trading on a secondary market.
The company took down $138.5 million of the facility at the closing and on September 15, 2017, it took down an additional $32.7 million. This was one of the largest credit facilities raised in 2017 in the online consumer lending industry for a balance sheet lender, and it provided LendingPoint with additional capital to expand its products and ...
In January 2021, the company was funded $125 million via a preferred equity investment from Warburg Pincus.LendingPoint has issued more than $2.3 billion in consumer loans nationwide since 2015. [17] In May 2022, Lending point announced a partnership with the Illinois-based, community-based financial holding company Midland States Bank.
Getting a loan when you have mediocre credit is no easy task. You can face astronomical interest rates — or outright rejection. LendingPoint is a personal loan company that makes loans to people ...
In November 2015, loanDepot claimed to be the second largest non-bank provider of direct-to-consumer loans in the United States and postponed a planned IPO, citing poor market conditions. [10] In March 2017, the company introduced technology to automate the loan process, allowing customers to apply for a mortgage without talking to a loan ...
The Consumer Services Office is the main point of contact for Californians filing a complaint with the department or requesting additional information about licensees. Offering a live-person call center, the team logs thousands of calls a year and works with licensees to help consumers settle disputes and resolve issues.
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.