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An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
FreePBX is a web-based open-source graphical user interface (GUI) that manages Asterisk, a voice over IP (VoIP) and telephony server. [2]FreePBX is licensed under the GNU General Public License version 3, [3] with commercial modules available under their own licenses.
Signaling – Performing registration (advertising one's presence and contact information) and discovery (locating someone and obtaining their contact information), dialing (including reporting call progress), negotiating capabilities, and call control (such as hold, mute, transfer/forwarding, dialing DTMF keys during a call [e.g. to interact ...
In computer telephony an automatic dialler (shortened to an autodialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts.
A Panasonic answering machine with a dual compact cassette tape drive to record and replay messages. An answering machine, answerphone, or message machine, also known as telephone messaging machine (or TAM) in the UK and some Commonwealth countries, ansaphone or ansafone (from a trade name), or telephone answering device (TAD), is used for answering telephone calls and recording callers' messages.
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The voicemail system answered the call and the caller could leave a long, detailed message. As soon as the message was received, the voicemail system would trigger the citizen's pager. When the page was received, the citizen would find a pay phone and call in to pick up the message. This concept was used successfully in South America and South ...