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2. Lawsuits involving Dell Inc. - Wikipedia

   en.wikipedia.org/wiki/Lawsuits_involving_Dell_Inc.

   Dell's hardware-warranty contract says that customers must troubleshoot over the phone — including possibly opening the computer — before Dell will send a technical service provider to replace a part.

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4. Magnuson–Moss Warranty Act - Wikipedia

   en.wikipedia.org/wiki/Magnuson–Moss_Warranty_Act

   A "service contract" is different from a warranty because service contracts do not affirm the quality or workmanship of a consumer product. A service contract is a written instrument in which a supplier agrees to perform, over a fixed period or for a specified duration, services relating to the maintenance or repair, or both, of a consumer product.

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6. Right to repair - Wikipedia

   en.wikipedia.org/wiki/Right_to_repair

   The FTC specifically identified that informing consumers that warranties are voided if they break a warranty sticker or seal on the unit's packaging, use third-party replacement parts, or use third-party repair services is a deceptive practice, as these terms are only valid if the manufacturer provides free warranty service or replacement parts ...

7. Extended warranty - Wikipedia

   en.wikipedia.org/wiki/Extended_warranty

   An extended warranty, sometimes called a service agreement, a service contract, or a maintenance agreement, is a prolonged warranty offered to consumers in addition to the standard warranty on new items. The extended warranty may be offered by the warranty administrator, the retailer or the manufacturer.

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