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Knowledge management (KM) is the set of procedures for producing, disseminating, utilizing, and overseeing an organization's knowledge and data.It alludes to a multidisciplinary strategy that maximizes knowledge utilization to accomplish organizational goals.
It was developed at the University of Amsterdam as an alternative to an evolutionary approach and is now accepted as the European standard for knowledge based systems. [1] Its components are: A methodology for managing knowledge engineering projects. A knowledge engineering workbench. A methodology for performing knowledge elicitation.
Knowledge-Based Decision-Making (KBDM) in management is a decision-making process [2] that uses predetermined criteria to measure and ensure the optimal outcome for a specific topic. KBDM is used to make decisions by establishing a thought process and reasoning behind a decision. [ 3 ]
These technologies provide knowledge management capabilities that are far beyond individual human capabilities. In a corporate training context, a substantive technology would be knowledge of various business functions, tasks, R&D process products, markets, finances, and relationships. [6]
The IMBOK comprises six 'knowledge' areas and four 'process' areas. The knowledge areas identify domains of management expertise and capability that are each distinctly different to the others, as shown in the figure. The process areas identify critical activities that move the value from the left to the right. For example:
The final issue with using conventional methods to develop expert systems was the need for knowledge acquisition. Knowledge acquisition refers to the process of gathering expert knowledge and capturing it in the form of rules and ontologies. Knowledge acquisition has special requirements beyond the conventional specification process used to ...
Knowledge functions (e.g., capturing, organizing, and providing access to knowledge) are performed by technical staff, to support knowledge processes projects. Knowledge functions date from c. 450 BC, with the Library of Alexandria, [dubious – discuss] but their modern roots can be linked to the emergence of information management in the ...
In the 1970s Peter Drucker (1974) may have been the first to describe knowledge workers and knowledge work.. Knowledge is created and used by people. Strassman (1985) described the transformation of work in the electronic age from the standpoint of education and training for managers and employees, human aspects of the working environment, and issues of morale, motivation, privacy, and ...