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The DVLA handled 12,775 complaints in the year 2015/16, of which it failed to resolve 14.9% at first contact. Overall complaints for that year were down by 6.5%. The DVLA customer service excellence standard was retained. No details were provided on how this was measured.
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In the United Kingdom, a driving licence is the official document which authorises its holder to operate motor vehicles on highways and other public roads. It is administered in England, Scotland and Wales by the Driver and Vehicle Licensing Agency (DVLA) and in Northern Ireland by the Driver & Vehicle Agency (DVA).
UK driving licences were introduced by the Motor Car Act 1903 but no test was required. The intention was purely to identify vehicles and their drivers. [9] The Road Traffic Act 1930 introduced age restrictions and a test for disabled drivers; this was the first formal driving test in the UK.
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Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
The Driver and Vehicle Standards Agency (DVSA) is an executive agency of the UK Department for Transport (DfT).. It carries out driving tests, approves people to be driving instructors and MOT testers, carries out tests to make sure lorries and buses are safe to drive, [2] carries out roadside checks on drivers and vehicles, and monitors vehicle recalls.
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