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The meta-data model of the control sub-process is based on a UML class diagram. Figure 2.1.2 shows the metamodel of the control sub-process. Figure 2.1.2: Meta-process model control sub-process The CONTROL rectangle with a white shadow is an open complex concept. This means that the Control rectangle consists of a collection of (sub) concepts.
ITIL version 3 views capacity management as comprising three sub-processes: business capacity management, service capacity management, and component capacity management. As the usage of IT services change and functionality evolves, the amount of central processing units (CPUs), memory and storage to a physical or virtual server etc. also changes.
ITIL Version 3 is now known as ITIL 2007 Edition. In 2009, the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed. [6] In 2009 and 2011, researchers investigated the benefits of the ITIL implementation. [7] [8] In July 2011, ITIL 2011 was released.
For each data flow, at least one of the endpoints (source and / or destination) must exist in a process. The refined representation of a process can be done in another data-flow diagram, which subdivides this process into sub-processes. The data-flow diagram is a tool that is part of structured analysis and data modeling.
The purpose is the ability to detect events, investigate and determine the correct control action; The events (warnings and exceptions) can be used to automate many routine activities; Event Management can be applied to any aspects of Service Management that can be controlled and can be automated (Configuration Items)
A swimlane (as in swimlane diagram) is used in process flow diagrams, or flowcharts, that visually distinguishes job sharing and responsibilities for sub-processes of a business process. Swimlanes may be arranged either horizontally or vertically. Swimlane flowchart.