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2. SERVQUAL - Wikipedia

   en.wikipedia.org/wiki/SERVQUAL

   SERVQUAL is a multidimensional research instrument designed to measure service quality by capturing respondents' expectations and perceptions along five dimensions of service quality. [2] The questionnaire consists of matched pairs of items - 22 expectation items and 22 perceptions items - organised into five dimensions which are believed to ...

3. Research proposal - Wikipedia

   en.wikipedia.org/wiki/Research_proposal

   A research proposal is a document proposing a research project, generally in the sciences or academia, and generally constitutes a request for sponsorship of that research. [1] Proposals are evaluated on the cost and potential impact of the proposed research, and on the soundness of the proposed plan for carrying it out. [2] Research proposals ...

4. Problem statement - Wikipedia

   en.wikipedia.org/wiki/Problem_statement

   While there are several options, the following is a template often used in business analysis. Ideal: The desired state of the process or product. Reality: The current state of the process or product. Consequences: The impacts on the business if the problem is not fixed or improved upon. Proposal: Potential solutions. [8]

5. Service quality - Wikipedia

   en.wikipedia.org/wiki/Service_quality

   Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.

6. Project plan - Wikipedia

   en.wikipedia.org/wiki/Project_plan

   A project plan, is a series of structured tasks, objectives, and schedule to a complete a desired outcome, according to a project managers designs and purpose. According to the Project Management Body of Knowledge (PMBOK), is: "...a formal, approved document used to guide both project execution and project control .

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