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A Department of Transportation investigation of complaints made between 2019 and 2023 found American Airlines unsafely assisted passengers, sometimes resulting in injuries, and didn’t help ...
The U.S. Transportation Department on Wednesday said it was fining American Airlines a record $50 million for its treatment of disabled passengers, including failing to provide some with adequate ...
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In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
According to the NAACP, while they did receive complaints on other airlines, most of their complaints in the year before their advisory were on American Airlines. [207] In July 2018, the NAACP lifted their travel advisory saying that American has made improvements to mitigate discrimination and unsafe treatment of African Americans.
If you lodged a complaint to an airline about its performance this year, you are far from alone. U.S. airlines saw a massive increase in passenger complaints the first half of 2022 Skip to main ...
In April 2022, passengers made 3,173 complaints against US airlines, mostly due to refunds, cancellations, delays, and mishandled baggage.
American Airlines was accused in a lawsuit on Wednesday of race discrimination for temporarily removing three Black men from a flight from Phoenix, Arizona, to New York City. In a complaint filed ...