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A major component of a bug tracking system is a database that records facts about known bugs. Facts may include the time a bug was reported, its severity, the erroneous program behavior, and details on how to reproduce the bug; as well as the identity of the person who reported it and any programmers who may be working on fixing it.
In bug trackers, issues are generally quality or feature related with respect to a codebase (which is inherently a project management setting) whereas in generalized issue tracking systems, the tickets are often service-related or relationship-based, with closer ties to customer relationship management (CRM) concerns.
Mantis Bug Tracker is a free and open source, web-based bug tracking system. The most common use of MantisBT is to track software defects . However, MantisBT is often configured by users to serve as a more generic issue tracking system and project management tool .
Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
GNATS is a set of tools for tracking bugs reported by users to a central site. It allows problem report management and communication with users via various means. GNATS stores all the information about problem reports in its databases and provides tools for querying, editing, and maintenance of the databases.
Bug reports and feature requests (collectively called tasks) relating to the MediaWiki software that powers Wikipedia, should be filed on Wikimedia's Phabricator. Phabricator is a software suite that includes tools for bug reporting and project management. The bug report management tool of Phabricator is called Maniphest.
Tools are often used to track bugs and other issues with software. Typically, different tools are used by the software development team to track their workload than by customer service to track user feedback. [17] A tracked item is often called bug, defect, ticket, issue, feature, or for agile software development, story or epic.
After the bug is reproduced, the input of the program may need to be simplified to make it easier to debug. For example, a bug in a compiler can make it crash when parsing a large source file. However, after simplification of the test case, only few lines from the original source file can be sufficient to reproduce the same crash.