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Technical obsolescence usually occurs when a new product or technology supersedes the old one, and it is preferred to use the new technology instead. Historical examples of new technologies superseding old ones include bronze replacing flint in hand-tools, DVDs replacing videocassettes, and the telephone replacing the telegraph. On a smaller ...
One example of a developer cancelling an instance of planned obsolescence occurred in 2008, when Microsoft retracted intentions of an Office service package dropping support for a number of older file formats, due to the intensity of public outcry. [16] Systemic obsolescence in software can be exemplified by the history of the word processor ...
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Depending on the vendor, end-of-life may differ from end of service life, which has the added distinction that a vendor of systems or software will no longer provide maintenance, troubleshooting or other support. [1] Such software that is abandoned service-wise by the original developers is also called abandonware. Sometimes, software vendors ...
HP class action suit, it was claimed that Hewlett-Packard designed certain inkjet printers and cartridges to shut down on an undisclosed expiration date, and at this point customers were prevented from using the ink that remained in the expired cartridge. HP denied these claims, but agreed to discontinue the use of certain messages, and to make ...
In 2011, MS-DOS was still used in some enterprises to run legacy applications, such as this US Navy food service management system. In computing, a legacy system is an old method, technology, computer system, or application program, "of, relating to, or being a previous or outdated computer system", [1] yet still in use. Often referencing a ...
The difference between service life and predicted life is most clear when considering mission time and reliability in comparison to MTBF and service life. For example, a missile system can have a mission time of less than one minute, service life of 20 years, active MTBF of 20 minutes, dormant MTBF of 50 years, and reliability of 99.9999%.
The mission of the Journal of Service Research is to be the leading outlet for the most advanced research in service marketing, service operations, service human resources and organizational design, service information systems, customer satisfaction and service quality, electronic commerce, and the economics of service. [1]