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  2. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.

  3. Business model canvas - Wikipedia

    en.wikipedia.org/wiki/Business_Model_Canvas

    The business model canvas is a strategic management template used for developing new business models and documenting existing ones. [2] [3] It offers a visual chart with elements describing a firm's or product's value proposition, [4] infrastructure, customers, and finances, [1] assisting businesses to align their activities by illustrating potential trade-offs.

  4. Business model - Wikipedia

    en.wikipedia.org/wiki/Business_model

    Business reference model is a reference model, concentrating on the architectural aspects of the core business of an enterprise, service organization or government agency. Component business model Technique developed by IBM to model and analyze an enterprise.

  5. Service–profit chain - Wikipedia

    en.wikipedia.org/wiki/Service–profit_chain

    The service–profit chain is the central concept in a theory of business management which links employee satisfaction to customer loyalty and profitability.It was proposed in an article in the Harvard Business Review in 1994 by James L. Heskett, W. Earl Sasser, and Leonard Schlesinger, [1] and was later the subject of the book The Service Profit Chain – How Leading Companies Link Profit and ...

  6. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    The gamification of customer service environments includes providing elements found in games like rewards and bonus points to customer service representatives as a method of feedback for a job well done. [46] Gamification tools can motivate agents by tapping into their desire for rewards, recognition, achievements, and competition. [47]

  7. Customer development - Wikipedia

    en.wikipedia.org/wiki/Customer_Development

    The customer development process assumes that most of the initial assumptions of the business model will be wrong. [20] [24] Pivoting involves recognizing that the original business model is not working, then deciding what changes to make and taking action on those changes. This process is easier to visualize when the business model is drawn out.

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