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IT managers have a lot in common with project managers but their main difference is one of focus: an IT manager is responsible and accountable for an ongoing program of IT services while the project manager's responsibility and accountability are both limited to a project with a clear start and end date.
IT portfolio management is the application of systematic management to the investments, projects and activities of enterprise Information Technology (IT) departments. . Examples of IT portfolios would be planned initiatives, projects, and ongoing IT services (such as application s
A job description or JD is a written narrative that describes the general tasks, or other related duties, and responsibilities of a position. It may specify the functionary to whom the position reports, specifications such as the qualifications or skills needed by the person in the job, information about the equipment, tools and work aids used, working conditions, physical demands, and a ...
An IT administrator, system administrator, sysadmin, or admin is a person who is responsible for the upkeep, configuration, and reliable operation of computer systems, especially multi-user computers, such as servers.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
An instructor or graduate of a technology management program may choose to become a Certified Technology Manager (CTM) by sitting an exam administered by ATMAE covering production planning & control, safety, quality, and management/supervision.