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As a discipline, ITSM has ties and common interests with other IT and general management approaches, information security management and software engineering. Consequently, IT service management frameworks have been influenced by other standards and adopted concepts from them, e.g. CMMI, ISO 9000, or ISO/IEC 27000. [10]
Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service. Changes in ...
Software process and software quality are closely interrelated; some unexpected facets and effects have been observed in practice. [3] Among these, another software development process has been established in open source. The adoption of these best practices known and established processes within the confines of a company is called inner source.
A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. [1] These efforts can seek " incremental " improvement over time or "breakthrough" improvement all at once. [ 2 ]
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
These resources supported a single set of requirements and processes, and couldn't easily be optimized or reconfigured to support actual demand. [5] This led technology providers to build out and complement their product-centric infrastructure and management offerings with Converged Infrastructure environments that converge servers, storage ...
Specify IT service management processes and procedures to be deployed across the enterprise and ensure they are followed. Act as the central point of control between IT demand and IT supply. Play a pivotal coordinating role in all service management processes.
V-Model – model, which defines the software development lifecycle and test process. ISO 9000 – family of standards is related to quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders[1] while meeting statutory and regulatory requirements related to the product.