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ITIL Version 3 is now known as ITIL 2007 Edition. In 2009, the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed. [6] In 2009 and 2011, researchers investigated the benefits of the ITIL implementation. [7] [8] In July 2011, ITIL 2011 was released.
ITIL version 3 views capacity management as comprising three sub-processes: business capacity management, service capacity management, and component capacity management. As the usage of IT services change and functionality evolves, the amount of central processing units (CPUs), memory and storage to a physical or virtual server etc. also changes.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Configuration Management (CM) is an ITIL-specific ITSM process that tracks all of the individual CIs in an IT system which may be as simple as a single server, or as complex as the entire IT department. In large organizations a configuration manager may be appointed to oversee and manage the CM process.
As an ITIL V3 person (Certified Foundation, 9/2007) I suggest a main article on ITIL as an IT Service Management (i.e., operational) process improvement model, with linked articles to V2 and V3. A separate article on V1 is pointless, as I am unaware of anyone who is seriously using at this time, since it was superceded by V2 almost 10 years ago.
In the context of the ITIL [1] best practice framework, the term definitive media library supersedes the term definitive software library referred to prior to version ITIL v3. In conjunction with the configuration management database (CMDB), it effectively provides the DNA of the data center i.e. all application and build software media ...
Playing Roadblock in the live-action version of the iconic toy and Saturday morning cartoon, Johnson jumped on the sequel. But even he couldn't give the franchise the jolt it needed to be ...
The ITIL Service Operation manual describes the purpose of a Problem-Solving Group as follows: The actual solving of problems is likely to be undertaken by one or more technical support groups and/or suppliers or support contractors – under the coordination of the Problem Manager.