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NHS Pathways is a triage software utilised by the National Health Service of England to triage public telephone calls for medical care and emergency medical services – such as 999 or 111 calls – in some NHS trusts and seven of the ambulance services in the country.
In the United Kingdom, AMPDS is one of two Department of Health and Social Care approved computer programs for 999/112 medical emergency call triage; used across Scotland, Wales, Northern Ireland and parts of England. In England, NHS Pathways is the alternative system and it is used by five of the eleven regional ambulance services.
NHS England sets targets for response times to 999 calls, which were first established in the 1970s. Call handlers were, until 2017, given just 60 seconds to decide on the urgency of the call. The clock stopped once a vehicle reached the patient - even if it was not the appropriate vehicle.
NHS England said the additional 999 capacity will help staff meet record demand, with a “live 999 call answer dashboard” and a target to answer calls in an average of 10 seconds.
Code 1: A time critical event with response requiring lights and siren. This usually is a known and going fire or a rescue incident. Code 2: Unused within the Country Fire Authority. Code 3: Non-urgent event, such as a previously extinguished fire or community service cases (such as animal rescue or changing of smoke alarm batteries for the ...
NHS leaders have welcomed a plan for some patients who call 999 to be redirected to a GP or an urgent treatment centre. NHS England is rolling out a scheme whereby around 40% of patients who fall ...
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An emergency phone on the Welsh coast at Trefor featuring 999. (Note the keypad missing digits 4 - 0, with no instruction on how to dial 999 from this phone.) 999 is the official emergency number for the United Kingdom, but calls are also accepted on the European Union emergency number, 112.