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NHS Pathways is a triage software utilised by the National Health Service of England to triage public telephone calls for medical care and emergency medical services – such as 999 or 111 calls – in some NHS trusts and seven of the ambulance services in the country.
Code 1: Respond to the call without lights or sirens. Some agencies may use the terms "upgrade" and "downgrade" to denote an increase or decrease in priority. For example, if a police unit is conducting a Code 1 response to an argument, and the dispatcher reports that the argument has escalated to a fight, the unit may report an "upgrade" to a ...
NHS England sets targets for response times to 999 calls, which were first established in the 1970s. Call handlers were, until 2017, given just 60 seconds to decide on the urgency of the call. The clock stopped once a vehicle reached the patient - even if it was not the appropriate vehicle.
NHS England said the additional 999 capacity will help staff meet record demand, with a “live 999 call answer dashboard” and a target to answer calls in an average of 10 seconds.
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In the United Kingdom, AMPDS is one of two Department of Health and Social Care approved computer programs for 999/112 medical emergency call triage; used across Scotland, Wales, Northern Ireland and parts of England. In England, NHS Pathways is the alternative system and it is used by five of the eleven regional ambulance services.
The NHS on Monday urged the public to call 999 immediately if anyone experiences one of the three common symptoms – struggling to smile, having difficulty raising an arm, or slurring their words ...
NHS Direct Wales is a 24-hour telephone and internet health advice service provided by NHS Wales to enable people to obtain advice when use of the national emergency telephone number (999 or 112) does not seem to be appropriate but there is some degree of urgency; it also functions as a confidential advice service for some medical matters which a patient might be reluctant to discuss with ...