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The "customer of size" policy has sparked debate online, with some giving it praise and others arguing its fairness.
Southwest Airlines will no longer allow you to select your own seat, and is moving to a new assigned seat system that will likely cost you more money.
Plus-size passengers are encouraged to preemptively purchase extra seats to notify the airline of their need for accommodation, and Southwest guarantees a refund for those purchases after the flight.
For the first time since it was founded more than half a century ago, Southwest Airlines will assign seats — a shift that will allow the low-fare, no-frills company to meet evolving customer ...
The new seats will have at least 34 inches of legroom, compared with a standard pitch of 31 inches, the airline said. Southwest was under pressure to ditch its open seating and often chaotic ...
On September 23, 2019, the airline launched its basic economy product, Main Cabin Basic, which is available on limited flights for travel dates starting from October 21. Main Cabin Basic passengers receive complimentary meals and are allowed to bring a standard carry-on bag and a personal item.
See what is changing and why in Miami, Fort Lauderdale and across the country.
The last Southwest 737-300 revenue flight took place on September 29, 2017. [16] Southwest was the launch customer for the Boeing 737-500, a smaller version of the 737-300. [14] Introduced in 1990, the airliner seated 122 passengers — the same as the older 737-200 — but had increased fuel capacity and range.